Your spa treatments are reserved especially for you. Rilassare thoroughly values your business, however we respectfully ask that you adhere to the spa’s scheduling policies. Should you need to cancel or reschedule your appointment, please notify us no less than 24 hours in advance.
Any cancellations within less than 24 hours will be subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. Please be aware that when you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, often times our staff will be functioning in an “on call” status and have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. Should you need to reschedule with less than 24 hours notice, a $25 rescheduling fee will apply for a single service and a $50 fee for couples services.
At the time you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. This includes services where gift certificates or promotional vouchers are being used. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.